ARTA to officially launch first automated complaints management system in Philippine government

18 April 2022 – The Anti-Red Tape Authority (ARTA) is set to officially launch the new e-ARTA Complaints Management System (CMS), the first automated complaints management system in Philippine government.

In response to President Rodrigo Roa Duterte’s call for the government to automate its processes to make government services more accessible and convenient for the public, ARTA will launch the new system on Tuesday, 19 April 2022, at Citadines Bay City Manila along Diosdado Macapagal Boulevard corner Coral Way in Pasay City on 2:00 p.m pursuant to its Memorandum Circular No. 2022-03.

This, as more people are now seeking ARTA’s services to address their red tape problems.

The e-ARTA CMS also aims to automate ARTA’s complaints filing and handling mechanisms, which is in line with the Authority’s thrust to push for digitalization in the Philippine government.

Through the online platform, ordinary citizens can file complaints before ARTA. The e-ARTA CMS features an electronic ticketing system, paperless complaint filing, cloud storage for back-up, and SMS notification for complainants.

The Authority will also have access to an electronic dashboard where they can monitor real-time updates on filed complaints.

The new system also features active accounts of pilot agency’s Committees on Anti-Red Tape (CART) for quick response.

The e-ARTA CMS was turned over by the Multisys Technologies Corporation to the Authority on 31 March 2022.

ARTA said the new platform can help agencies in addressing their complaints backlog.

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