DSWD Chief joins PBBM visit to quake-hit areas; assures enough aid for victims

Department of Social Welfare and Development (DSWD) Secretary Erwin T. Tulfo assured President Ferdinand Marcos Jr. that the Department has enough prepositioned food, non-food, and other relief items at the local level even prior to the magnitude-7.0 earthquake that hit some parts of Luzon on Wednesday, July 27.

During the situational briefing in Bangued, Abra on Thursday, July 28, Secretary Tulfo reported to the President that the Agency is ready and can quickly respond in times of crisis situations such as earthquakes.

“We are [prepared], Sir. Basing on your instruction during the SONA, morning pa lamang, we have already deployed all these food packs, yung prepositioningHindi lamang po food packs, pati po non-food items have been prepositioned already, Sir sa mga provinces. Kagaya po dito sa Abra, Sir, nagpreposition na po kami ” (We are [prepared], Sir. Basing on your instruction during the SONA, we already deployed food packs in the morning, on the same day as your SONA. Aside from food packs, we also prepositioned non-food items in the provinces, Sir. Like here in Abra, Sir, we have also prepositioned), Secretary Tulfo reported to President Marcos.

CAR update

In the Cordillera Administrative Region (CAR), there are 1,000 Family Food Packs (FFPs) prepositioned in Apayao; 5,816 in Abra; 1,294 in Kalinga; 1,231 in Mt. Province; 1,060 in Ifugao; and 11,328 FFPs are available in the regional warehouse. All these are ready to be distributed to the affected families.

As of today, some 19,133 families or 77,614 individuals from the 228 barangays in CAR have been affected by the earthquake.  Of these, 1,198 families are inside the evacuation centers.

The DSWD Field Office- CAR has started distributing cash assistance to the affected families and burial assistance to the bereaved families.

Region I update

Meanwhile, in Region I, a total of 11,765 families or 41,680 individuals from the 117 barangays in the region have been affected by the recent tremor. Some 682 families or 2,510 individuals are currently staying at the evacuation centers.

As of press time, there are 9,147 FFPs prepositioned in the regional warehouses that can be extended to local government units as augmentation support.  These include 1,404 FFPs in Vigan City, Ilocos Sur; 895 in Rosales, Pangasinan; 2,000 in Alaminos City, Pangasinan; 1,978 in the Police Provincial Office Lingayen, Pangasinan; and another 1,978 in Santa Barbara, Pangasinan.

The DSWD Field Office 1 is closely coordinating with the Department of Science and Technology – Philippine Institute of Volcanology and Seismology (DOST-PHIVOLCS), Regional Disaster Risk Reduction and Management Council 1 (RDRRMC1), and Provincial Action Teams to continuously monitor and gather updates regarding the affected population and damages brought by the quake.

DSWD-Field Offices in the affected regions continue to be on full alert status to assist the LGUs in their disaster operations and to identify other services that will help their constituents. ###

DSWD Chief inspects areas in Northern Luzon affected by magnitude 7.0 earthquake

Department of Social Welfare and Development (DSWD) Secretary Erwin T. Tulfo conducted an aerial and ground inspection to assess the situation in the Ilocos Region, Cagayan Valley, and Cordillera Administrative Region (CAR) following the magnitude 7.0 earthquake that struck some parts of Luzon today, July 27. 

After the aerial inspection, Secretary Tulfo headed to Abra to personally assess the aftermath of the earthquake and to check on the needs of the victims in the hardest hit areas of the province. He also proceeded to the provincial hospital to talk to the injured individuals needing immediate medical attention.

Based on the report of the Provincial Disaster Risk Reduction and Management Office (PDRRMO) of Abra, all of the 27 towns in the province have been affected.

As of press time, there are more than 2,000 Family Food Packs (FFPs) ready for distribution and P6 million available funds ready to be extended to the local government of Abra as augmentation support. Another 5,000 additional FFPs are expected to arrive in the province anytime.

The Quick Response Team (QRT) of DSWD Field Office in the Cordillera Administrative Region (CAR) has been activated to assist the local government units (LGUs) in their disaster response operations.  

From Abra, the Secretary went straight to Vigan, llocos Sur to ensure that Field Office I is ready to assist and provide necessary support to the families affected by the strong quake in the region.

Secretary Tulfo also assured the victims that they will receive P5,000 to P10,000 cash assistance from the Department aside from the FFPs and other relief items.

The DSWD, together with its Field Offices in the affected regions, is in full alert status and will continue to monitor and coordinate with the concerned LGUs to determine other interventions needed by the affected families. ###


DSWD cited by CSC for high resolution rate of public complaints

The Department of Social Welfare and Development (DSWD) was recognized by the Civil Service Commission (CSC) as among the top 10 agencies with the highest resolution rate for the Contact Center ng Bayan (CCB) for the year 2021 and first quarter for year 2022.

The DSWD posted a resolution rate of 95.10% or 97 resolved cases out of 102 complaints received or concerns regarding services (alleged corruption, poor delivery of programs, etc.) for 2021.

The CBB is a facility that provides easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. It receives complaints on government offices’ non-conformance with their respective Citizen’s Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.

Republic Act No. 11032 (RA 11032) or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 requires the inclusion of the CCB as part of the complaints mechanism in the Citizen’s Charter of every government agency.

8888 Citizen’s Complaint Center

In a related development, the Department also garnered a 100% resolution rate for concerns related to the 8888 Citizens’ Complaint Center. As of May 31, 2022, all of the 24,251 citizen concerns that were referred by the Agency Operation Center (AOC) to the different DSWD Central and Field Offices were acted upon and already closed in the 8888 portal.

The 8888 Citizen’s Complaint Center allows concerned citizens to report complaints on alleged cases of corruption and poor delivery of programs and services by local government units, national government agencies, and government-owned and controlled corporations.

The DSWD vowed to strengthen and enhance its mechanisms to ensure that government integrity and transparent public service is upheld. ###

DSWD warns public against scammers promising cash assistance from the Department