PDIC continuously maintains ISO 9001:2015 certification in its Quality Management Systems

The Philippine Deposit Insurance Corporation (PDIC) successfully maintained its ISO
9001:2015 certifications for three of its core processes – real property disposal, loans
management, and bank examination – following audits conducted by two independent
certifying bodies in November 2025.
In its audit report, certifying body TÜV SÜD Management Service commended the PDIC for
its sustained commitment to continuously improving its quality management systems. The
report highlighted several recent corporate milestones that reinforce this commitment,
including upgrades in the Corporation’s IT infrastructure, strong customer satisfaction
ratings, zero customer complaints recorded during the monitoring period, and
implementation of an enhanced risk management framework.
These achievements underscore the Corporation’s ongoing effort to strengthen
governance, efficiency, and customer-centric service delivery.
The real property disposal process plays an important role in carrying out the PDIC’s
mandate to liquidate assets of closed banks for the benefit of creditors. To ensure
transparency, fairness, and efficiency, the Corporation employs various modes of asset
disposal, including public bidding, negotiated sale, lease-purchase arrangement, donation,
and transfers or sales to other government agencies.
A key innovation is the PDIC’s electronic bidding (e-bidding) portal, that allows property
buyers to seamlessly and conveniently participate in auctions through the Corporation’s
website. This digital platform reflects the PDIC’s commitment to modernize its operations
and provide easier access to asset disposal opportunities.
The latest audit revealed no non-conformities in the quality management system on real
property disposal. The Corporation has maintained its ISO 9001:2015 certification for this
process since 2019.
Meanwhile, the second certifying body, SOCOTEC Certification International, also
recommended the continued certification of the PDIC’s loans management and bank
examination processes, including their support functions. SOCOTEC’s audit similarly
found no non-conformities which further affirmed the strength and consistency of the
Corporation’s quality management system.
SOCOTEC cited several noteworthy improvements, as well, including enhancements to
the Closed Bank Loan Incentive Program (CLIP 3.0) that offered discounts and incentives
to help borrowers of closed banks settle their obligations, increased utilization of
the LandBank Link.Biz payment, strengthened compromise settlement procedures,

updated standard operating guidelines and bank examination guidelines, and expanded
capacity-building programs for bank examiners to ensure sustained professional
excellence.
SOCOTEC also commended the Corporation’s accelerated shift toward digitalization that is
helping reduce manual intervention and improve turnaround time for the benefit of
customers.
ISO 9001:2015 certification represents an internationally recognized seal of excellence,
providing clients and stakeholders with confidence that the PDIC’s processes consistently
meet global standards for efficiency and quality. The reaffirmation of these certifications
reinforces the unwavering commitment of the Corporation to service excellence and
transparent governance.
The PDIC also continues to maintain ISO 9001:2015 certification for two other major core
areas – claims settlement operations and assessment of member banks. Since 2020, all
five of these core services of the Corporation and their respective support processes have
remained fully certified under the ISO 9001:2015 standards.
The PDIC is the state deposit insurer that promotes and safeguards the interest of the
depositing public by way of providing deposit insurance coverage on all insured deposits.
Individual deposits are insured by PDIC up to P1 million per depositor, per bank. Likewise,
as provided under the PDIC Charter, the aggregate interest of each co-owner over joint
deposit accounts is also separately insured up to P1 million.

As a co-regulator of banks, the PDIC works closely with the Bangko Sentral ng Pilipinas for the conduct of joint bank
examinations. The Corporation also promotes financial stability by working with the BSP
and other financial regulators of the Financial Stability Coordinaton Council. Meanwhile, as
the statutory receiver of closed banks, the PDIC is mandated to liquidate the assets of
closed banks through loans collections and asset disposal. Proceeds from loans collection
and asset disposal are added to the pool of liquid assets of closed banks which will be
used to help settle claims of their creditors and uninsured depositors.

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PDIC shares nascent AI experience, digital transformation journey in UP Forum on public communication

The importance of AI in corporate communication. Philippine Deposit Insurance
Corporation (PDIC) Vice President Jose G. Villaret, Jr. shared the early AI practices and
digital transformation journey of the state deposit insurer with students, educators,
communication professionals, and media practitioners during the MAKI+Fiesta 2.0 festival
at the University of the Philippines Diliman on December 11, 2025. One of the highlights
of his presentation is the use of AI and technology to ensure improved efficiency and
responsiveness to PDIC’s various stakeholders, as well as in media monitoring, which
further strengthens its communication initiatives.
The Philippine Deposit Insurance Corporation (PDIC), represented by Corporate Affairs
Group Vice President Jose G. Villaret, Jr., shared its digital transformation journey and the
role artificial intelligence (AI) plays in its communications and public awareness initiatives
at the MAKI+Fiesta 2.0 event at the University of the Philippines (UP) Diliman.
A panelist in the event’s AI in Public and Development Communication breakout session,
Vice President Villaret talked about the recent launch of POLA, or the PDIC Online Assistant,
the Corporation’s AI-driven chatbot that more efficiently provides the public with key
information about the PDIC and its operations, including deposit insurance. Also discussed
during his presentation was how the PDIC maximizes AI and other digital tools for media
content analysis in measuring the impact of its communications and public awareness
initiatives and campaigns.
He also shared the Corporation’s journey to transform PDIC into a more agile, efficient, and
innovative financial regulator. All of these, he said, are expected to translate to more
efficient public service through streamlined processes, data-driven decision-making, and
predictive analytics.

Now on its second year, MAKI+Fiesta is a collaboration between the UP System, Quezon
City Government, PumaPodcast, FYT Media, and Probe Productions. The media and
communication festival aims to explore the dynamic role of creativity and innovation in
empowering individuals and communities. For this year, the festival has invited speakers
from the PDIC, the Presidential Communications Office, the Philippine Information Agency,
and the Quezon City Government.

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GCG cites PDIC as Top 2 GOCC in the 2024 Corporate Governance Scorecard for GOCCs

Champion of good governance. Philippine Deposit Insurance Corporation (PDIC) Board
Member Aurora C. Ignacio (center) receives, on behalf of the PDIC, the Award of Excellence
from the Governance Commission for GOCCs (GCG), as one of the top GOCCs for the 2024
Corporate Governance Scorecard (CGS) during the 2025 GCG Awards Ceremony held at
the Sequoia Hotel, Parañaque City on December 1, 2025. The CGS rates the GOCCs’
policies and practices in stakeholder relations, disclosure and transparency, and Board
responsibilities. GCG Chairperson Atty. Marius P. Corpus (3rd from right) and former
Senate President and Principal Author of the GOCC Governance Act of 2011 (RA 10149)
Franklin M. Drilon (5th from right) led the awards ceremony. Also present (left to right)
were PDIC Vice President Atty. Nilo Aldrin M. Lucinario, PDIC Senior Vice President Sandra
A. Diaz, PDIC Vice President Delilah Grace V. Magtolis, and GCG Commissioner Atty.
Geraldine Berberabe-Martinez.
The Philippine Deposit Insurance Corporation (PDIC) was once again recognized as among
the top-ranking government-owned or-controlled corporations (GOCCs) in the Philippines
and among 11 GOCCs with the highest ratings in the Corporate Governance Scorecard for
calendar year (CY) 2024. The Scorecard being implemented by the Governance
Commission for GOCCs (GCG) evaluates GOCCs based on international governance
benchmarks. The state deposit insurer was rated Outstanding with a score of 102.6,

ranking second among other GOCCs together with the National Electrification
Administration.
“The recognition reflects the Corporation’s continuous commitment to upholding the
highest standards of good governance. This is a fitting tribute to the men and women of
PDIC for their professionalism, commitment, and responsiveness in our day-to-day
operations. Our goal is to provide exemplary service to the depositing public so they can
feel safe and confident in the country’s banking system,” PDIC President Roberto B. Tan
said.
The award is an affirmation that PDIC is moving in the right direction in strengthening its
governance and in achieving its vision as “a key pillar in promoting financial stability by
providing depositor protection responsive to changing times, earning the continuing trust
of the public.”
The GCG adopted the Corporate Governance Scorecard for GOCCs, patterned after the
ASEAN Corporate Governance Scorecard and based on the Principles of Corporate
Governance for State-owned Enterprises by the Organization for Economic Cooperation
and Development (OECD), to raise the standards of corporate governance practices of
GOCCs and be at par with the ASEAN state-owned enterprises. The Scorecard rates the
GOCCs’ policies and practices in stakeholder relations, disclosure and transparency, and
Board responsibilities.
The PDIC has consistently been recognized by the GCG as one of the best governed GOCCs
in the bureaucracy since 2014.